Delete your account
You can delete your Foundation Tennis Lab account and everything about your players at any time. You can also remove just one player. There are two ways to do it.
1. In the Parent Portal (takes a minute)
- Sign in to the Parent Portal at foundationtennislab.com/parent.
- Open Settings and scroll to Delete account.
- Tap Delete my account, type DELETE and tap Delete forever.
Just one player? Open Children, choose the player and tap Remove. The rest of the account stays.
If your family has a paid plan that renews, it has to be cancelled before the account can be deleted, so nothing is charged after the deletion. If that applies to you, or anything gets in the way, use the email way below and we will do it for you.
2. By email
Email [email protected] from the email address on the account. Tell us your name and, if you only want one player removed, the player’s nickname or sync code. We answer within 5 business days and finish the deletion within 30 days.
What is deleted
- Your parent account: your name, email and sign-in.
- Every player on the account: nickname, avatar, age group, class code and sync code.
- All progress: lessons, quizzes and scores, XP, streaks, cards, comics, time on lessons, trivia and Match Brain notes.
- Each player’s leaderboard row and any sharing with a coach.
When
From our live systems straight away. From backups within 30 days.
What we keep, and for how long
- The record that a parent gave consent: 3 years after the deletion, because the law asks us to be able to show it.
- Payment records (invoices and receipts), if you ever paid: 7 years, because Canadian tax law requires it. Stripe holds them; we keep only invoice summaries.
- Error reports: deleted after 90 days. Server logs: kept for no more than 30 days.
Coach accounts: email us and we will delete the account. Full details are in our Privacy Policy (sections 5 and 10).